Returns & Exchanges

If you purchased your OG product from another retailer, please contact that store for advice on returns and exchanges.


Online Purchases through ourgeneration.com.au

Is it our fault? We’re so sorry! Did you receive a damaged or faulty item, or even the wrong product? Please get in touch so we can make it right either with a replacement, a different item or a full refund.

Email: online@ourgeneration.com.au

Facebook: Our Generation Australia

Phone: 1300 073 084


Change Of Mind

We hope all our customers are completely satisfied, but if you want to return your purchase or a gift you don’t need, we understand. The product should be in its original, unopened and undamaged box with a receipt or gift card and returned within 30 days. Please get in touch to find out how.

Email: online@ourgeneration.com.au

Facebook: Our Generation Australia

Phone: 1300 073 084


You may also have statutory rights under Australian Consumer Law which cannot be limited or excluded.